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Refund Policy

A legal disclaimer

Cancellation & Refund Policy

  • 2 months ago

  • Updated

At Songfinch, we strive to create songs you’ll love. Due to the personalized nature of our service, please review our policies carefully before purchasing.
 

1. Cancellations

  • No cancellations after purchase: Production begins immediately upon order submission (especially for rush orders).

  • Promotions & Add-Ons: Orders with discounted bundles cannot be modified (e.g., removing an add-on that qualified you for a discount).

  • Payment Methods: We cannot change payment methods post-purchase.

2. Refunds

No refunds for:

  • Completed or in-progress songs.

  • Physical/digital add-ons (e.g., CDs, Spotify uploads, lyric art).

  • Orders where the wrong payment method was used.

Exceptions:

Rare pre-production refunds (e.g., duplicate orders) incur a 20% cancellation fee (excludes service fees).

 

3. Revisions & Satisfaction Guarantee

  • Lyric Assist Tool: Free revisions for lyrics within 48 hours of delivery (unlimited spelling fixes + up to 5 line edits).

  • Unhappy with your song? Email support@songfinch.com. We’ll work with you and your artist to make it right!

4. Contact Us
For questions or assistance:

  • Email support@songfinch.com (7 days a week).

  • Provide your order number and details for faster resolution.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

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