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Refund Policy

Cancellation & Refund Policy
  • Updated 10/09/25 by W.B.

 

At CustomPersonalizedSongs.com, we strive to create songs you’ll love. Due to the personalized nature of our service, please review our policies carefully before purchasing.
 

1. Cancellations:

  • No cancellations after purchase: Production begins immediately upon order submission (especially for rush orders).

  • Promotions & Add-Ons: Orders with discounted bundles cannot be modified (e.g., removing an add-on that qualified you for a discount).

  • Payment Methods: We cannot change payment methods post-purchase.

2. Refunds: No refunds for:

  • Completed or in-progress songs.

  • Physical/digital add-ons (e.g., CDs, Spotify uploads, lyric art).

  • Orders where the wrong payment method was used.

Exceptions:

Rare pre-production refunds (e.g., duplicate orders) incur a 20% cancellation fee (excludes service fees).

 

3. Revisions & Satisfaction Guarantee:

  • Lyric Assist Tool: Free revisions for lyrics within 48 hours of delivery (unlimited spelling fixes + up to 5 line edits).

  • Unhappy with your song? We’ll work with you and your artist to make it right! But ultimately we guarantee your satisfaction and will issue a refund (minus a 20% service charge) if that's what it takes to remedy the situation. This is very rare but, in the unlikely event it becomes obvious that there's no other resolution, your covered.  Email us at: flwtwn+cps@gmail.com.

4. Contact Us: for questions or assistance:

  • Email flwtw+cps@gmail.com (7 days a week).

  • Provide your order number and details for faster resolution.

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