Cancellation & Refund Policy

• Updated 08/09/25 by W.B

 

At CustomPersonalizedSongs.com, we strive to create songs you’ll love. Due to the personalized nature of our service, please review our policies carefully before purchasing.
 

1. Cancellations:

• No cancellations after purchase: Production begins immediately upon order submission (especially for rush orders).

• Promotions & Add-Ons: Orders with discounted bundles cannot be modified (e.g., removing an add-on that qualified you for a discount).

• Payment Methods: We cannot change payment methods post-purchase.

2. Refunds: No refunds for:

• Completed or in-progress songs.

• Physical/digital add-ons (e.g., CDs, Spotify uploads, lyric art).

• Orders where the wrong payment method was used.

Exceptions:

Rare pre-production refunds (e.g., duplicate orders) incur a 20% cancellation fee (excludes service fees).

 

3. Revisions & Satisfaction Guarantee:

• Lyric Assist Tool: Free revisions for lyrics within 48 hours of delivery (unlimited spelling fixes + up to 5 line edits).

• Unhappy with your song? Email support@custompersonalizedsongs.com. We’ll work with you and your artist to make it right! But ultimately we guarantee your satisfaction and will issue a refund (minus 20% service charge) if that's what it takes to remedy the situation.

4. Contact Us: for questions or assistance:

• Email flowski@gmail.com (7 days a week).

• Provide your order number and details for faster resolution.